HoldMyCall

Terms of Use

Last updated: 10 June 2026

1. What HoldMyCall is

HoldMyCall places outbound phone calls on your behalf using an AI voice agent. You give the agent an objective and any supporting information; it dials the number you choose, handles the conversation, and reports back with a summary, transcript and recording.

The agent always discloses that it is an AI assistant at the start of a call. It never pretends to be a human being.

2. No guarantee of outcomes

Some organisations may refuse to speak to an AI agent or to anyone other than the account holder. HoldMyCall cannot control or guarantee whether any third party will engage with the agent, and we make no guarantee that any objective you set will be achieved. Where a call does not succeed, the report will explain what happened so you can follow up yourself.

3. Acceptable use

You must not use HoldMyCall for:

  • spam, marketing or cold-calling of any kind;
  • harassment, abuse or repeated unwanted contact;
  • deception, impersonation or any attempt to disguise the fact that an AI agent is calling;
  • calls to emergency services;
  • negotiating, agreeing or transacting financial matters. The agent is instructed to refuse any payment, financial commitment or contract change, and to say the account holder will follow up;
  • any unlawful purpose.

We may suspend or close accounts used in breach of these rules.

4. Your responsibilities

You are responsible for the accuracy of the information you give the agent, and for specifying any rules or guardrails you want it to follow on your call. The agent will only share the information you provide for that call, so include only details you are happy for it to disclose.

By providing personal data for a call (yours or anyone else's), you confirm you have the right to share it for that purpose.

5. Beta service, liability

HoldMyCall is currently in private beta and is provided as-is, without warranties of any kind. Features may change or be withdrawn. To the extent permitted by law, our liability arising from your use of the service is limited; nothing in these terms limits liability that cannot be limited under the law of England and Wales, which governs these terms.

6. Contact

Questions about these terms: email hello@holdmycall.app.