Privacy Policy

This policy explains what personal data HoldMyCall collects, why, and what your rights are. It is written for UK users under UK GDPR and we have tried to keep it in plain English.

1. What we collect

• Your account email address and profile details (display name, timezone, your phone number if you add one).
• Call setup details: the number you ask us to call, your objective, and any supporting information you provide for the call.
• Call audio recordings, transcripts and AI-generated summaries of the calls the agent makes for you.
• If you join the waitlist, your email address.

2. Recording and disclosure

Calls are recorded and transcribed because that is how the service delivers your report. The agent discloses that it is an AI assistant at the start of every call.

3. Who processes your data

We use a small number of sub-processors to run the service:

• Vapi: telephony and voice agent infrastructure
• Anthropic: the language model behind the agent
• Deepgram and ElevenLabs or PlayHT: speech-to-text and text-to-speech
• Supabase: database and storage
• Vercel: hosting
• Resend: transactional email

We do not sell your data, and we do not use your calls to train models.

4. How long we keep it

Call recordings and transcripts are kept for 90 days by default and then deleted. Account data is kept until you ask us to delete your account. Waitlist emails are kept until you join, or ask to be removed.

5. Your rights

Under UK GDPR you have the right to access, correct, delete and export your personal data, to object to or restrict processing, and to complain to the Information Commissioner's Office (ico.org.uk). To exercise any of these rights, email hello@holdmycall.app and we will respond within one month.